1. Introduction

Matelas Personnel places a high value on protecting your personal information. This policy is established in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. How to reach us about privacy

For any question, access request, correction request or complaint regarding your personal information, please contact our team:

• Phone: 514 725 1000
• Email: accounting@matelaspersonnel.com
• Address: 4600 boul. des Grandes-Prairies, Saint-Léonard, Quebec H1R 1A1

3. Information we collect

• Identification and contact details: name, mailing address, email address and telephone number.
• Order information: products purchased, delivery and billing addresses, and purchase history.
• Account information: credentials and preferences, if you create an account.
• Communications: messages, requests and notices you send us.
• Browsing data: IP address, device and browser type, pages viewed and cookies.

We do not store full credit card numbers. Payments are processed securely by our payment providers.

4. Purposes of use

We use your information to process and fulfil your orders and deliveries, provide customer service and warranty follow-up, manage financing where applicable, manage your account, send you marketing communications where you have consented to them, improve our site and our products, prevent fraud, and meet our legal obligations.

5. Consent

By providing us with your personal information and using our site, you consent to its collection and use for the purposes described in this policy. You may withdraw your consent at any time, subject to applicable legal or contractual obligations.

6. Cookies and tracking technologies

Our site uses cookies and similar technologies to keep it working properly, remember your preferences including language, measure audience and improve your experience. These tools include Google Tag Manager and Google Analytics for statistics, TranslatePress for language management, LiteSpeed for performance, and Trustindex for displaying customer reviews. You can manage cookies through the consent banner and through your browser settings.

7. Disclosure to third parties

We may share your information with service providers acting on our behalf, solely for the purposes described in this policy. These may include carriers and installers, payment providers, our financing partner Financeit, our hosting provider, analytics providers and our customer review platform. We do not sell your personal information. We may also disclose information where the law requires it or in order to protect our rights.

8. Transfer outside Quebec

Some of our service providers may store or process information outside Quebec or Canada. Before any such transfer, we carry out the assessment required by Law 25 and take reasonable steps to ensure your information receives adequate protection.

9. Data retention

We keep your personal information for as long as necessary for the purposes for which it was collected and in order to meet our legal, accounting and tax obligations. It is then securely destroyed or anonymized.

10. Security

We implement reasonable security measures, including technical, physical and administrative measures, to protect your information against loss, theft, and unauthorized access, use or disclosure.

11. Your rights

Under Law 25, you may request access to the information we hold about you, its correction, the withdrawal of your consent, its portability and, in certain cases, that we cease disseminating it or de-index it. To exercise these rights, contact our team using the details given in section 2.

If you are not satisfied with our response, you may file a complaint with the Commission d’accès à l’information du Québec (CAI).

12. Marketing communications

You may unsubscribe from our marketing communications at any time using the unsubscribe link in our emails or by contacting us. We will continue to send you the communications required for your orders and your service.

13. Protection of minors

Our site is not intended for people under 14 years of age, and we do not knowingly collect their personal information without the required consent.

14. Confidentiality incident

In the event of a confidentiality incident presenting a risk of serious injury, we will take reasonable steps to mitigate its consequences and will notify you, as well as the Commission d'accès à l'information, in accordance with the law.

15. Changes

We may amend this policy from time to time. The current version is published on our site along with its update date.