Privacy Policy

1. Introduction

Matelas Personnel is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you. It is established in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Privacy questions and requests

Our team receives privacy questions, access requests, correction requests and other requests concerning personal information. You can contact us by phone at 514 725 1000, by email at info@matelaspersonnel.com, or by mail at the address in section 16.

3. Information we collect

• Identification and contact details: name, mailing address, email address and phone number.
• Order information: products purchased, delivery and billing addresses and purchase history.
• Account information: credentials and preferences, if you create an account.
• Communications: messages, requests and reviews you send us.
• Browsing data: IP address, device and browser type, pages viewed and cookies.

We do not store full credit card numbers. Payments are processed securely by our payment providers.

4. How we use your information

We use your information to process and fulfil orders and deliveries, provide customer service and warranty support, manage financing where applicable, manage your account, send marketing communications when you have consented, improve our website and products, prevent fraud and meet our legal obligations.

5. Consent

By providing your personal information and using our website, you consent to its collection and use for the purposes described in this policy. You may withdraw your consent at any time, subject to applicable legal or contractual obligations.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to operate properly, remember your preferences, including language, measure traffic and improve your experience. These tools include Google Tag Manager and Google Analytics for statistics, TranslatePress for language management, LiteSpeed for performance and Trustindex for customer-review displays. You can manage cookies through the consent banner and your browser settings.

7. Sharing with third parties

We may share your information with service providers acting on our behalf, solely for the purposes described above: carriers and installers, payment providers, financing partner Financeit, website host, analytics providers and the customer-review platform. We do not sell your personal information. We may disclose information when required by law or to protect our rights.

8. Transfers outside Quebec

Some of our providers may store or process information outside Quebec or Canada. Before any such transfer, we carry out the assessment required by Law 25 and take reasonable steps to ensure your information receives adequate protection.

9. Retention

We keep your personal information for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and tax obligations. Afterwards, it is securely destroyed or anonymized.

10. Security

We implement reasonable technical, physical and administrative safeguards to protect your information against loss, theft and unauthorized access, use or disclosure.

11. Your rights

Under Law 25, you have the right to access the information we hold about you, request its correction, withdraw your consent, request portability of your information and, in certain cases, request that its dissemination cease or that it be de-indexed. To exercise these rights, contact our team using the details in section 2.

If you are not satisfied with our response, you may file a complaint with Quebec’s Commission d’accès à l’information (CAI).

12. Marketing communications

You may unsubscribe from our marketing communications at any time using the unsubscribe link in our emails or by contacting us. We will continue to send communications necessary for your orders and service.

13. Protection of minors

Our website is not intended for persons under 14, and we do not knowingly collect their personal information without the required consent.

14. Privacy incident

In the event of a privacy incident presenting a risk of serious harm, we will take reasonable steps to reduce the consequences and will notify you and the Commission d’accès à l’information as required by law.

15. Changes

We may update this policy from time to time. The current version is posted on our website with its update date.

16. Contact us