{"id":2654,"date":"2026-09-07T03:30:55","date_gmt":"2026-09-07T07:30:55","guid":{"rendered":"https:\/\/matelaspersonnel.com\/questions-frequentes\/"},"modified":"2026-09-07T03:32:25","modified_gmt":"2026-09-07T07:32:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/matelaspersonnel.com\/en\/questions-frequentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<style id=\"mp-faq-css\">\nbody.page-id-2654 main.site-main{max-width:none!important;padding:0!important}\nbody.page-id-2654 .page-header{display:none!important}\nbody.page-id-2654 .page-content{padding:0!important}\n.mp-faq{--ink:#1c3531;--deeper:#102420;--gold:#af9038;--gold-lt:#c9a94e;--gold-deep:#7d6420;--line:#dcdde8;--body:#5a625f;--paper:#f5f5f7;--disp:\"Cormorant Garamond\",Georgia,serif;--ui:\"Inter\",system-ui,sans-serif;color:var(--ink);font-family:var(--ui)}\n.mp-faq *{box-sizing:border-box}\n.mp-faq__wrap{margin:0 auto;max-width:1080px;padding-inline:clamp(20px,5vw,32px);position:relative;width:100%;z-index:2}\n.mp-faq__eyebrow{color:var(--gold-deep);font:600 12px\/1.4 var(--ui);letter-spacing:.18em;margin:0 0 16px;text-transform:uppercase}\n\n\/* hero *\/\n.mp-faq__hero{background:linear-gradient(170deg,var(--paper) 0%,#fbfbfc 68%,#fff 100%);border-bottom:1px solid var(--line);padding-block:clamp(52px,7vw,96px) clamp(46px,6vw,84px)}\n.mp-faq__badge{align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 10px 30px -18px rgba(28,53,49,.35);color:var(--gold-deep);display:inline-flex;height:52px;justify-content:center;margin-bottom:26px;width:52px}\n.mp-faq__badge svg{height:24px;width:24px}\n.mp-faq__hero h1{color:var(--deeper);font-family:var(--disp);font-size:clamp(34px,5.2vw,66px);font-weight:600;letter-spacing:-.03em;line-height:1.08;margin:0;padding-bottom:.04em}\n.mp-faq__alt{color:var(--gold-lt);font-style:italic}\n@supports (background-clip:text) or (-webkit-background-clip:text){\n.mp-faq__alt{background-image:linear-gradient(100deg,#8a6b1f 0%,#c9a94e 20%,#f2e3ac 40%,#c9a94e 58%,#9c7c2a 76%,#dcc272 100%);-webkit-background-clip:text;background-clip:text;color:transparent;-webkit-text-fill-color:transparent}\n}\n.mp-faq__lede{color:var(--body);font:400 clamp(16.5px,1.3vw,19px)\/1.65 var(--ui);margin:22px 0 0;max-width:52ch}\n\n\/* groups *\/\n.mp-faq__body{background:var(--paper);padding-block:clamp(44px,6vw,80px) clamp(56px,7vw,104px)}\n.mp-faq__groups{display:flex;flex-direction:column;gap:clamp(18px,2.4vw,28px)}\n.mp-faq__group{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:0 22px 60px -46px rgba(28,53,49,.5);overflow:hidden}\n.mp-faq__gtitle{align-items:baseline;border-bottom:1px solid var(--line);display:flex;gap:12px;padding:clamp(22px,2.4vw,28px) clamp(22px,3vw,36px) 16px}\n.mp-faq__gnum{color:var(--gold-deep);font:700 12px\/1 var(--ui);letter-spacing:.12em}\n.mp-faq__gtitle h2{color:var(--deeper);font-family:var(--disp);font-size:clamp(21px,1.9vw,27px);font-weight:600;letter-spacing:-.015em;line-height:1.2;margin:0}\n\n\/* rows *\/\n.mp-faq details{border-top:1px solid var(--line)}\n.mp-faq details:first-of-type{border-top:0}\n.mp-faq summary{align-items:flex-start;color:var(--ink);cursor:pointer;display:flex;font:600 clamp(16px,1.25vw,17.5px)\/1.5 var(--ui);gap:20px;justify-content:space-between;list-style:none;padding:clamp(19px,2vw,23px) clamp(22px,3vw,36px);transition:background-color .25s ease,color .25s ease}\n.mp-faq summary::-webkit-details-marker{display:none}\n.mp-faq summary:hover{background:#fcfbf8;color:var(--gold-deep)}\n.mp-faq summary:focus-visible{outline:2px solid var(--gold);outline-offset:-2px}\n.mp-faq__ind{align-items:center;border:1px solid var(--line);border-radius:50%;color:var(--gold-deep);display:inline-flex;flex:0 0 auto;height:26px;justify-content:center;margin-top:1px;position:relative;transition:transform .35s cubic-bezier(.16,1,.3,1),border-color .25s ease,background-color .25s ease;width:26px}\n.mp-faq summary:hover .mp-faq__ind{background:rgba(125,100,32,.08);border-color:var(--gold-deep)}\n.mp-faq__ind::before,.mp-faq__ind::after{background:currentColor;content:\"\";position:absolute;transition:opacity .3s ease}\n.mp-faq__ind::before{height:1.5px;width:11px}\n.mp-faq__ind::after{height:11px;width:1.5px}\n.mp-faq details[open] .mp-faq__ind{background:var(--gold-deep);border-color:var(--gold-deep);color:#fff;transform:rotate(135deg)}\n.mp-faq details[open] .mp-faq__ind::after{opacity:0}\n.mp-faq__a{padding:0 clamp(22px,3vw,36px) clamp(22px,2.4vw,28px)}\n.mp-faq__a p{color:var(--body);font:400 clamp(15.5px,1.2vw,16.5px)\/1.8 var(--ui);margin:0;max-width:68ch}\n.mp-faq__a p+p{margin-top:12px}\n.mp-faq__a a{color:var(--gold-deep);text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:2px}\n.mp-faq__a a:hover{color:var(--ink)}\n.mp-faq details[open] .mp-faq__a{animation:mpFaqIn .4s cubic-bezier(.16,1,.3,1) both}\n@keyframes mpFaqIn{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}\n\n\/* closing *\/\n.mp-faq__close{background:var(--deeper);overflow:hidden;padding-block:clamp(56px,7vw,100px);position:relative;text-align:center}\n.mp-faq__bloom{background:radial-gradient(58% 105% at 4% 44%,rgba(201,169,78,.30),transparent 62%);inset:0;pointer-events:none;position:absolute;z-index:1}\n.mp-faq__close .mp-faq__eyebrow{color:var(--gold-lt)}\n.mp-faq__close h2{color:#fff;font-family:var(--disp);font-size:clamp(28px,3.6vw,48px);font-weight:600;letter-spacing:-.02em;line-height:1.1;margin:0 auto;max-width:22ch}\n.mp-faq__close p{color:rgba(255,255,255,.78);font:400 clamp(16px,1.25vw,18px)\/1.65 var(--ui);margin:18px auto 0;max-width:46ch}\n.mp-faq__cta{display:flex;flex-wrap:wrap;gap:12px;justify-content:center;margin-top:32px}\n.mp-faq a.mp-faq__btn{align-items:center;border:1px solid transparent;border-radius:999px;display:inline-flex;font:600 15px\/1 var(--ui);justify-content:center;padding:17px 32px;text-decoration:none;transition:background-color .3s ease,border-color .3s ease,transform .3s cubic-bezier(.16,1,.3,1)}\n.mp-faq a.mp-faq__btn--gold{background:var(--gold);border-color:var(--gold);color:#14201e}\n.mp-faq a.mp-faq__btn--gold:hover{background:var(--gold-lt);border-color:var(--gold-lt);color:#14201e;transform:translateY(-2px)}\n.mp-faq a.mp-faq__btn--ghost{background:transparent;border-color:rgba(255,255,255,.78);color:#fff}\n.mp-faq a.mp-faq__btn--ghost:hover{background:rgba(255,255,255,.1);border-color:#fff;transform:translateY(-2px)}\n.mp-faq a.mp-faq__btn:focus-visible{outline:2px solid var(--gold-lt);outline-offset:3px}\n\n@media (prefers-reduced-motion:reduce){\n.mp-faq details[open] .mp-faq__a{animation:none}\n.mp-faq__ind,.mp-faq summary,.mp-faq a.mp-faq__btn{transition:none}\n.mp-faq details[open] .mp-faq__ind{transform:none}\n}\n<\/style>\n\n\n<div class=\"mp-faq\">\n\n<section class=\"mp-faq__hero\">\n  <div class=\"mp-faq__wrap\">\n    <span class=\"mp-faq__badge\">\n      <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8A8.5 8.5 0 0 1 12.5 20a8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7A8.38 8.38 0 0 1 4 11.5 8.5 8.5 0 0 1 8.7 3.9 8.38 8.38 0 0 1 12.5 3h.5a8.48 8.48 0 0 1 8 8Z\"\/><path d=\"M10.3 9.2a1.9 1.9 0 0 1 3.7.6c0 1.3-1.9 1.6-1.9 2.9\"\/><path d=\"M12.1 15.4h.01\"\/><\/svg>\n    <\/span>\n    <p class=\"mp-faq__eyebrow\">Centre d\u2019aide<\/p>\n    <h1>Questions fr\u00e9quentes<br> <span class=\"mp-faq__alt\">sur nos matelas.<\/span><\/h1>\n    <p class=\"mp-faq__lede\">La personnalisation, les formats, la livraison, les retours et l\u2019entretien. Si votre question n\u2019est pas ici, notre \u00e9quipe y r\u00e9pond directement.<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"mp-faq__body\">\n  <div class=\"mp-faq__wrap\">\n    <div class=\"mp-faq__groups\">\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">01<\/span><h2>Personnalisation et mat\u00e9riaux<\/h2><\/div>\n        <details>\n          <summary>En quoi un matelas sur mesure diff\u00e8re-t-il d\u2019un mod\u00e8le r\u00e9gulier?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Un mod\u00e8le r\u00e9gulier est fabriqu\u00e9 dans un format standard. Un matelas sur mesure est construit selon les dimensions que vous nous donnez, y compris les formes non rectangulaires. Tout le reste, mat\u00e9riaux et fermet\u00e9, se choisit de la m\u00eame fa\u00e7on dans les deux cas. Voyez la <a href=\"https:\/\/matelaspersonnel.com\/matelas-sur-mesure\/\">page Matelas sur mesure<\/a> pour le d\u00e9tail.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>La personnalisation entra\u00eene-t-elle des frais?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Non. La consultation et la personnalisation sont incluses, sans frais suppl\u00e9mentaires. Le prix final d\u00e9pend du format et des mat\u00e9riaux choisis, comme pour un mod\u00e8le r\u00e9gulier. Nous pr\u00e9parons une soumission avant tout engagement.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Puis-je choisir la fermet\u00e9?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Oui. Chaque mod\u00e8le est offert en trois niveaux de fermet\u00e9: souple, semi-ferme et ferme. Notre \u00e9quipe vous guide selon votre position de sommeil et vos pr\u00e9f\u00e9rences.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Et si mon conjoint et moi ne voulons pas la m\u00eame fermet\u00e9?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Sur les mod\u00e8les admissibles, chaque c\u00f4t\u00e9 du matelas peut recevoir une fermet\u00e9 diff\u00e9rente, tout en conservant une surface de sommeil continue. Personne n\u2019a \u00e0 c\u00e9der sur son confort.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Quels mat\u00e9riaux utilisez-vous?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Mousse haute densit\u00e9, latex naturel Talalay, ressorts ensach\u00e9s, ou une combinaison des trois. Nos mousses portent la certification CertiPUR-US\u00ae. Chaque famille a sa <a href=\"https:\/\/matelaspersonnel.com\/boutique\/\">propre collection en boutique<\/a>.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Quelle est la diff\u00e9rence entre un matelas une face et deux faces?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Un mod\u00e8le deux faces se retourne, ce qui r\u00e9partit l\u2019usure dans le temps. Un mod\u00e8le une face ne se retourne pas et se contente d\u2019une rotation. Les deux constructions sont offertes selon le mod\u00e8le.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">02<\/span><h2>Formats et dimensions<\/h2><\/div>\n        <details>\n          <summary>Quels formats standards offrez-vous?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Six formats: simple, simple XL, double, queen, king californien et king. Le <a href=\"https:\/\/matelaspersonnel.com\/guide-des-dimensions-de-matelas\/\">guide des dimensions<\/a> donne les mesures exactes en pouces et en centim\u00e8tres.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Comment savoir quel format convient \u00e0 ma chambre?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Le guide des dimensions compare les six formats c\u00f4te \u00e0 c\u00f4te et indique l\u2019espace de d\u00e9gagement \u00e0 pr\u00e9voir autour du lit. Si vous h\u00e9sitez entre deux formats, appelez-nous avec les mesures de la pi\u00e8ce.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Fabriquez-vous des formats hors norme?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Oui. VR et roulottes, couchettes de bateau, lits escamotables, mezzanines et lits encastr\u00e9s font partie de notre travail courant, y compris les coins coup\u00e9s et les angles arrondis. Communiquez avec nous avant de mesurer, nous vous indiquons quoi relever.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">03<\/span><h2>D\u00e9lais et livraison<\/h2><\/div>\n        <details>\n          <summary>Combien de temps faut-il pour recevoir mon matelas?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Le d\u00e9lai varie selon le mod\u00e8le et la p\u00e9riode de l\u2019ann\u00e9e. Notre \u00e9quipe vous confirme un d\u00e9lai pr\u00e9cis au moment de la soumission, une fois la configuration arr\u00eat\u00e9e.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>La livraison comprend-elle l\u2019installation?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Oui. Nous livrons et installons le matelas directement dans votre chambre, et nous repartons avec votre ancien matelas.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">04<\/span><h2>Retours et garantie<\/h2><\/div>\n        <details>\n          <summary>Un matelas sur mesure peut-il \u00eatre retourn\u00e9?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Non. Un produit fabriqu\u00e9 selon vos dimensions et vos sp\u00e9cifications constitue une vente finale, pour des raisons d\u2019hygi\u00e8ne et de fabrication. C\u2019est pr\u00e9cis\u00e9ment pourquoi nous validons chaque mesure avec vous avant de produire.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Et pour un mod\u00e8le r\u00e9gulier?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Les conditions de retour, d\u2019\u00e9change et de remboursement sont d\u00e9taill\u00e9es dans notre <a href=\"https:\/\/matelaspersonnel.com\/politique-de-remboursement-et-de-retour\/\">politique de remboursement et de retour<\/a>.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Les d\u00e9fauts de fabrication sont-ils couverts?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Oui, les d\u00e9fauts de fabrication demeurent couverts par la garantie, y compris sur un matelas sur mesure. Pour conna\u00eetre les modalit\u00e9s qui s\u2019appliquent \u00e0 votre mod\u00e8le, <a href=\"https:\/\/matelaspersonnel.com\/contact-us\/\">\u00e9crivez-nous ou appelez-nous<\/a>.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">05<\/span><h2>Entretien<\/h2><\/div>\n        <details>\n          <summary>Comment entretenir mon matelas?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Une rotation r\u00e9guli\u00e8re \u00e9quilibre l\u2019usure, et une housse de protection garde la surface propre. Sur un mod\u00e8le deux faces, retournez-le en plus de le pivoter.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Peut-on ajuster le confort apr\u00e8s l\u2019achat?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Parce que nous fabriquons nos matelas nous-m\u00eames, la densit\u00e9 ou le soutien peuvent \u00eatre revus si vos besoins changent. Parlez-en \u00e0 notre \u00e9quipe, qui vous dira ce qui est possible pour votre mod\u00e8le.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n      <div class=\"mp-faq__group\">\n        <div class=\"mp-faq__gtitle\"><span class=\"mp-faq__gnum\">06<\/span><h2>Nous joindre<\/h2><\/div>\n        <details>\n          <summary>O\u00f9 se trouve votre magasin?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Notre atelier et notre salle de montre sont au 4600 Bd des Grandes-Prairies, Saint-L\u00e9onard, QC H1R 1A1. Les heures et l\u2019itin\u00e9raire sont sur la <a href=\"https:\/\/matelaspersonnel.com\/our-locations\/\">page Nos magasins<\/a>.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Peut-on voir les matelas avant d\u2019acheter?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Oui. La salle de montre de Saint-L\u00e9onard est ouverte au public et vous achetez directement du fabricant. C\u2019est le meilleur endroit pour comparer les fermet\u00e9s et les mat\u00e9riaux c\u00f4te \u00e0 c\u00f4te.<\/p><\/div>\n        <\/details>\n        <details>\n          <summary>Comment obtenir une soumission?<span class=\"mp-faq__ind\" aria-hidden=\"true\"><\/span><\/summary>\n          <div class=\"mp-faq__a\"><p>Appelez le 514 725 1000, \u00e9crivez-nous ou passez \u00e0 la salle de montre. Apportez vos mesures, m\u00eame approximatives, et nous vous dirons ce qui est possible avant que vous ne vous engagiez.<\/p><\/div>\n        <\/details>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"mp-faq__close\">\n  <span class=\"mp-faq__bloom\"><\/span>\n  <div class=\"mp-faq__wrap\">\n    <p class=\"mp-faq__eyebrow\">Une question sans r\u00e9ponse ici?<\/p>\n    <h2>Parlez \u00e0 quelqu\u2019un qui fabrique les matelas<\/h2>\n    <p>Notre \u00e9quipe r\u00e9pond aux questions de format, de fermet\u00e9 et de mat\u00e9riaux tous les jours. Aucun engagement.<\/p>\n    <div class=\"mp-faq__cta\">\n      <a class=\"mp-faq__btn mp-faq__btn--gold\" href=\"https:\/\/matelaspersonnel.com\/contact-us\/\">Parler \u00e0 un expert<\/a>\n      <a class=\"mp-faq__btn mp-faq__btn--ghost\" href=\"https:\/\/matelaspersonnel.com\/boutique\/\">Voir les matelas<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Centre d\u2019aide Questions fr\u00e9quentes sur nos matelas. La personnalisation, les formats, la livraison, les retours et l\u2019entretien. Si votre question n\u2019est pas ici, notre \u00e9quipe y r\u00e9pond directement. 01 Personnalisation et mat\u00e9riaux En quoi un matelas sur mesure diff\u00e8re-t-il d\u2019un mod\u00e8le r\u00e9gulier? Un mod\u00e8le r\u00e9gulier est fabriqu\u00e9 dans un format standard. Un matelas sur mesure [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2654","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions fr\u00e9quentes | Matelas Personnel<\/title>\n<meta name=\"description\" content=\"R\u00e9ponses sur la personnalisation, les formats, la livraison, les retours et l\u2019entretien de nos matelas fabriqu\u00e9s au Qu\u00e9bec.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/matelaspersonnel.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions fr\u00e9quentes | Matelas Personnel\" \/>\n<meta property=\"og:description\" content=\"R\u00e9ponses sur la personnalisation, les formats, la livraison, les retours et l\u2019entretien de nos matelas fabriqu\u00e9s au Qu\u00e9bec.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/matelaspersonnel.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Matelas Personnel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Matelas-Personnel\/100089502967507\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-07T07:32:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/matelaspersonnel.com\/wp-content\/uploads\/2026\/09\/matelas-personnel-share-1200x630.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/questions-frequentes\\\/\",\"url\":\"https:\\\/\\\/matelaspersonnel.com\\\/questions-frequentes\\\/\",\"name\":\"Questions fr\u00e9quentes | Matelas Personnel\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#website\"},\"datePublished\":\"2026-09-07T07:30:55+00:00\",\"dateModified\":\"2026-09-07T07:32:25+00:00\",\"description\":\"R\u00e9ponses sur la personnalisation, les formats, la livraison, les retours et l\u2019entretien de nos matelas fabriqu\u00e9s au Qu\u00e9bec.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/questions-frequentes\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/matelaspersonnel.com\\\/questions-frequentes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/questions-frequentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/matelaspersonnel.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Questions fr\u00e9quentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#website\",\"url\":\"https:\\\/\\\/matelaspersonnel.com\\\/\",\"name\":\"Matelas Personnel\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/matelaspersonnel.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#organization\",\"name\":\"Matelas Personnel\",\"url\":\"https:\\\/\\\/matelaspersonnel.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/matelaspersonnel.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Matelas-Personnel-Logo--e1764421185273.webp\",\"contentUrl\":\"https:\\\/\\\/matelaspersonnel.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Matelas-Personnel-Logo--e1764421185273.webp\",\"width\":1229,\"height\":363,\"caption\":\"Matelas Personnel\"},\"image\":{\"@id\":\"https:\\\/\\\/matelaspersonnel.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/Matelas-Personnel\\\/100089502967507\\\/\",\"https:\\\/\\\/www.instagram.com\\\/matelaspersonell\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/matelas-personnel\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@MatelasPersonnel\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions | Matelas Personnel","description":"Answers on customization, sizes, delivery, returns and care for our mattresses, made in Quebec.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/matelaspersonnel.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"Questions fr\u00e9quentes | Matelas Personnel","og_description":"R\u00e9ponses sur la personnalisation, les formats, la livraison, les retours et l\u2019entretien de nos matelas fabriqu\u00e9s au Qu\u00e9bec.","og_url":"https:\/\/matelaspersonnel.com\/en\/faq\/","og_site_name":"Matelas Personnel","article_publisher":"https:\/\/www.facebook.com\/people\/Matelas-Personnel\/100089502967507\/","article_modified_time":"2026-09-07T07:32:25+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/matelaspersonnel.com\/wp-content\/uploads\/2026\/09\/matelas-personnel-share-1200x630.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/matelaspersonnel.com\/questions-frequentes\/","url":"https:\/\/matelaspersonnel.com\/questions-frequentes\/","name":"Frequently Asked Questions | Matelas Personnel","isPartOf":{"@id":"https:\/\/matelaspersonnel.com\/#website"},"datePublished":"2026-09-07T07:30:55+00:00","dateModified":"2026-09-07T07:32:25+00:00","description":"Answers on customization, sizes, delivery, returns and care for our mattresses, made in Quebec.","breadcrumb":{"@id":"https:\/\/matelaspersonnel.com\/questions-frequentes\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/matelaspersonnel.com\/questions-frequentes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/matelaspersonnel.com\/questions-frequentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/matelaspersonnel.com\/"},{"@type":"ListItem","position":2,"name":"Questions fr\u00e9quentes"}]},{"@type":"WebSite","@id":"https:\/\/matelaspersonnel.com\/#website","url":"https:\/\/matelaspersonnel.com\/","name":"MATELAS PERSONNEL","description":"","publisher":{"@id":"https:\/\/matelaspersonnel.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/matelaspersonnel.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":"Organization","@id":"https:\/\/matelaspersonnel.com\/#organization","name":"MATELAS PERSONNEL","url":"https:\/\/matelaspersonnel.com\/","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/matelaspersonnel.com\/#\/schema\/logo\/image\/","url":"https:\/\/matelaspersonnel.com\/wp-content\/uploads\/2025\/11\/Matelas-Personnel-Logo--e1764421185273.webp","contentUrl":"https:\/\/matelaspersonnel.com\/wp-content\/uploads\/2025\/11\/Matelas-Personnel-Logo--e1764421185273.webp","width":1229,"height":363,"caption":"Matelas Personnel"},"image":{"@id":"https:\/\/matelaspersonnel.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Matelas-Personnel\/100089502967507\/","https:\/\/www.instagram.com\/matelaspersonell\/","https:\/\/www.linkedin.com\/company\/matelas-personnel\/","https:\/\/www.youtube.com\/@MatelasPersonnel"]}]}},"_links":{"self":[{"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/pages\/2654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/comments?post=2654"}],"version-history":[{"count":1,"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/pages\/2654\/revisions"}],"predecessor-version":[{"id":2655,"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/pages\/2654\/revisions\/2655"}],"wp:attachment":[{"href":"https:\/\/matelaspersonnel.com\/en\/wp-json\/wp\/v2\/media?parent=2654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}